Personally Identifiable Information
When you book with Luau Kalamaku, or use Luaukalamaku.com to make an online travel reservation, you may be asked by Luau Kalamaku or an agent on behalf of Luau Kalamaku to provide certain personally identifiable information such as your name, billing address, email address, telephone numbers, credit card number, billing information, and health information relevant to your travel. We will also collect the names and email addresses of any companions who will be traveling on the reservation that you create. This information is used by Luau Kalamaku and its vendors to process and confirm your reservation, issue tickets, bill you for the services you purchase, notify you of cancellations, and notify you and your travel companions of opportunities such as special offers that we think may be of interest. By providing personally identifiable information to Luau Kalamaku you consent to the collection of information provided by you or on your behalf, and to the use and disclosure of that information in accordance with this Privacy Policy.
If you wish to unsubscribe your email address from our lists that we and our Preferred Partners use to send promotional email offers to our guests, please contact us toll-free at 800-622-3011. You can also modify your email preferences at any time and subscribe to or unsubscribe from any promotional email update services that we offer by sending us an email to customersupport@luaukalamaku.com
Group Travel Information
If you use our website to inquire about the availability of group fares for conventions, wedding parties, organizations, event attendees or other special interest groups, we will ask you to provide certain contact information, including your name, address, email address, and phone and fax numbers, as well as certain details about your organization, wedding or other planned event related to your group’s requirements. We may also ask you to describe any special requests or requirements that you or anyone in your group may have in connection with your group travel plans. We will use this information to evaluate your group travel needs and to contact you with a tariff and availability information.
Travel Agent Registration Information
If you are a travel agent, you can use our website to register to receive email alerts and other notifications about special promotions, commissions and other news. To register for these updates, we will request your IATA number and your contact information, including your name, your agency’s name, telephone and fax numbers, address, and email address. We will also request information about the nature of your agency, as well as the volume of sales that your agency has generated for Luau Kalamaku. This information is used to send you the notifications you request and to help us design offers and incentives that are appropriate for you and your agency.
Sweepstakes and Other Promotions
From time to time, we may offer sweepstakes or other promotions on our website. If you enter a sweepstakes or promotional contest, we’ll ask you to provide information about yourself (such as your name, address, and email address). Among other things, we’ll need this information to contact you if you win and announce the identities of the winners. We may also use this information for internal marketing purposes. If you don’t want us to collect the information requested in the contest or sweepstakes registration form, please do not enter the contest or sweepstakes.
You are agreeing to sign up to receive email updates regarding the availability of discounted tours and special offers from Luau Kalamaku and our affiliated tour company, Polynesian Adventure Tours. When you register for these email updates, we will collect your email address, zip/postal code and the name of the country where you reside. We hope that you will find any email updates that you receive to be interesting and valuable. However, it is easy to unsubscribe from any email update service that you request. Each email update you receive will contain instructions on how to unsubscribe from future offers by using a reply email address or hyperlink to an email preferences page on our website.
Information Collected Using Cookies
To help us tailor our website to the needs and interests of our visitors, we keep track of the pages visited by our users by placing a cookie, a very small text file, on our visitors’ hard drives. The cookie contains an ID number that allows us to track the pages you’ve visited within our website. We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our site by making it more responsive to the needs of our users. This cookie will remain on your hard drive until you close your browser window or terminate your user. The “help” function on most web browsers contains information on how to set your browser to notify you before accepting a cookie or to disable cookies entirely. If you don’t accept cookies, you may not be able to take full advantage of various personalized features on our site that are available to other visitors.
Browser Level Information
Our web servers automatically collect limited information about your computer configuration and browsing activity when you visit our site, including the type of browser software that you use, the operating system you’re running, the resolution of your computer monitor, the speed of your Internet connection, the website that referred you to our site and/or the search terms you entered into a search engine to reach our site, and your IP address. (Your IP address is a numerical address that is used by computers connected to the Internet to identify your computer so that data (such as the web pages you want to view) can be transmitted to you. We also use IP address information for systems administration and trouble shooting purposes. Your IP address does not tell us who you are.) This information is collected and stored in anonymous form and is not linked to your personally-identifiable information. We use this information to make our website as useful as we can for as many users as
Vendors, Contractors and Agents
Luau Kalamaku routinely enters into contracts with various vendors, contractors and agents to help us operate our website, process and analyze information on our behalf, conduct other aspects of our business, improve the services that we provide to you, or to offer you convenience services designed to improve your tour experience. Some of these vendors, contractors and agents may be given access to personally identifiable information that we collect from our customers and website visitors to the extent that we deem such access to be necessary or useful for these companies to perform services for Luau Kalamaku or our customers.
Governmental and Law Enforcement Agencies
Luau Kalamaku may disclose any personally identifiable information it collects (whether online or through offline sources) with or without notice to the affected individuals, if required to do so by law or court order, or if requested by a governmental or law enforcement authority in any country, or if such information is sought pursuant to a subpoena or other legal process.
Disclosures of Anonymous Information
We may share anonymous, aggregated information about all of our customers and users with third parties
Other Disclosures
Luau Kalamaku may also disclose any personally identifiable information that we collect to perform charge verifications, to report or collect debts owed, or to protect the rights, security or property of Luau Kalamaku, our customers, or others. In the event that Luau Kalamaku or substantially all of our assets are acquired by another company, the information that we collect from our customers and website visitors would be included among the transferred assets.
Cross-Border Transfers of Personally-Identifiable Information
Luau Kalamaku has widespread International affiliations. Accordingly, any or all of the disclosures of personally-identifiable information described in the Privacy Statement may involve the transfer of your information across national and international borders to individuals and organizations located outside of the country where your information was collected. For example, we may transfer your information to any Polynesian Adventure Tours affiliate, and to Luau Kalamaku vendors, contractors, agents and third-party travel providers overseas.
Security
The personally identifiable information we gather on our website is stored within Luaukalamaku.com-controlled databases (or databases operated on our behalf) on servers maintained in protected environments. Passwords and any credit card information you provide to us online are secured for transmission over the Internet using industry-standard secure socket layer (SSL) encryption technology. Although these security measures are robust, no physical or electronic security system is impenetrable. We cannot guarantee the security of our servers or databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet.
Links
Our website contains links to other sites. Please be aware that we are not responsible for the content of those sites or for the privacy practices of their owners. We encourage you to read the privacy statements of each site that collects information from you. This Privacy Statement applies solely to information collected by Luau Kalamaku on luaukalamaku.com.
Changes to this Privacy Statement
The Web is an evolving medium. We reserve the right to modify this Privacy Statement at any time without notice. If we change our Privacy Statement at some point in the future, we’ll post the amended statement on this page. Any changes will apply to all information collected by Luau Kalamaku, including previously collected information. If you have any questions about this Privacy Statement, please contact us at 808-527-3800.
